A Delhi hospital has been ordered by the National Consumer Disputes Redressal Commission to pay Rs 1.3 crore compensation to a couple for a botched-up in-vitro fertilisation procedure.
Supreme Court while hearing a petition filed by Hyundai Motor India Limited observed that the failure to provide an airbag system which would meet the safety standards as perceived by a carbuyer of reasonable prudence should be subject to punitive damages which can have deterrent effect.
Supreme Court bench suggested the formation of All-India Tribunals Service with respect to the administrative work in the tribunals. The bench tendered an umbrella like allocation of services in the NCLT, NCDRC, DRT and other tribunals under other central legislations.
The Supreme Court delivered a sharp rebuke while considering the suo-motu case taken by it to deal with the vacancies in Consumer Commissions across the country.
Complainant has filed the present Complaint in NCDRC alleging deficiency in service on the part of Opposite Parties and seeking written apology from the ITC Management as well as compensation of 3 crores for harassment, humiliation and mental trauma.
The Commission is of the view that the Hospital authority should make systemic improvement in their administration and their grievance redressal mechanism to ensure the patient’s safety and to maintain good Doctor-Patient relationship.