The New Act addresses consumer concerns arising from the digitization of the business environment. The Consumer Protection Act, 2019 (hereinafter known as "New Act") was passed by the Parliament on 06.08.2019 and obtained the assent of the President on 09.08.2019.
The Ministry of Consumer Affairs, Food and Public distribution, has issued a notification by which it appoints the July 20, 2020 as the date on which the Consumer Protection Act, 2019 shall come into force.
The new Consumer Protection Act 2019, which recently replaced the three-decade old (1986) Act (last amended in 2003),carries a number of good news points for the consumer. When it is finally notified, it will initiate a number of changes.